READY TO BOOK WITH US?
What are you Looking for?
SHOPPING CART

No Products in the Cart
TOTAL:
$ 0.00
PROCEED TO CHECKOUT
VIEW CART
img

title

  • details
qty X
price

FREQUENTLY ASKED QUESTIONS

1. How often do you restock?
We aim to restock every week, but restock dates vary depending on product
availability

2. Can I sharpen the lip liner and the eye liner pencils?
Yes! The Lip Liner and Eyeliner pencil sharpens easily in most standard sized sharpeners - just make sure your sharpener is not dull!

3. How many items can I buy in one purchase?
Orders are limited to three units of each product per person.

4. I placed an order. When will my package arrive?
All packages ship via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. 

5. What methods are used for shipping? All packages are shipped via USPS.

6. Do you offer returns? No. All sales are final. Please refer to our Refund Policy. Please note, N.Marzell Cosmetics by Kristal J reserves the right to refuse all returns. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip.

7. I have not received my order confirmation. What should I do? Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at nmarzellcosmetics@gmail.com with your inquiry.

8. Do I need to set up an account to place an order? No, but by setting up an account, you become a N.Marzell Cosmetics VIP member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.

9. Can I change my order once it is placed? No, once you place an order it is final.

10. Are your products sold at any other retailers? No. N.Marzellcosmetics.com is the EXCLUSIVE destination for all N.Marzell Cosmetics.

BACK TO TOP